Tenby International Music Festival Terms and Conditions

Last updated: July 2026

Please read these Terms and Conditions carefully before using the official Tenby International Music Festival website or purchasing tickets for festival events.

1. About These Terms

These Terms and Conditions govern your use of the official Tenby International Music Festival website, available at https://tenbymusicfestival.com (the "Website"), and your purchase and use of tickets for Tenby International Music Festival events.

"Tenby International Music Festival" refers to the festival, its concerts, performances, events, and related activities. References to "we", "us", or "our" refer to the organisers of Tenby International Music Festival.

By accessing the Website or purchasing tickets, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the Website or purchase tickets.

2. About Tenby International Music Festival

Tenby International Music Festival is a festival celebrating live music through concerts, performances, and related events.

The official website for Tenby International Music Festival is:

https://tenbymusicfestival.com

3. Website Use

You may use the Website for personal and lawful purposes only.

You must not:

  • Use the Website in a way that may damage, disable, or interfere with its operation.
  • Attempt to gain unauthorised access to any part of the Website.
  • Copy, reproduce, distribute, or use Website content without prior permission.

We aim to ensure that information published on the Website is accurate and up to date. However, festival programme details, performers, timings, venues, and availability may change.

4. Ticket Purchases

Tickets purchased through the official Tenby International Music Festival Website are subject to availability.

When purchasing tickets, you agree to provide accurate and complete information. Booking confirmations and ticket details will be sent to the email address provided during purchase.

It is your responsibility to ensure that the email address provided is correct and that you retain your booking confirmation.

Tickets are issued for the specific event and date stated at the time of purchase.

Tickets must not be resold for commercial purposes without prior permission from Tenby International Music Festival.

5. Payments

Payments for tickets are processed securely through our payment provider, Stripe.

Tenby International Music Festival does not store complete payment card details.

Payment information is processed by Stripe in accordance with Stripe's own terms and privacy policies.

6. Refunds and Cancellations

Tickets purchased for Tenby International Music Festival events are generally non-refundable unless:

  • The festival or event is cancelled.
  • There is a significant change to the event that substantially affects your ability to attend.
  • A refund is required by applicable law.

If you are unable to attend an event, refunds or exchanges are not normally available unless agreed at the discretion of Tenby International Music Festival.

If an event is cancelled or significantly changed, we will provide information regarding any available refund arrangements.

7. Changes to the Festival Programme

Tenby International Music Festival reserves the right to make reasonable changes to the festival programme where necessary.

This may include:

  • Changes to performers.
  • Changes to performance times.
  • Changes to venues or event locations.

We will make reasonable efforts to communicate significant changes as soon as possible.

8. Festival Attendance

All attendees must follow reasonable instructions from Tenby International Music Festival staff, volunteers, venue staff, and representatives.

We reserve the right to refuse admission or remove attendees where necessary for:

  • Safety reasons.
  • Inappropriate, disruptive, or offensive behaviour.
  • Failure to comply with venue requirements.
  • Conduct that negatively affects the safety or enjoyment of other attendees.

Any venue-specific rules or requirements must also be followed.

9. Photography, Filming and Recording

Photography, filming, and audio recording may take place during Tenby International Music Festival events.

By attending the festival, you acknowledge that you may appear in photographs, video recordings, or other promotional material created by or on behalf of Tenby International Music Festival.

These materials may be used for promotional, archival, or marketing purposes.

If you have specific concerns regarding photography or recording, please contact us before attending.

10. Intellectual Property

All content on the Website, including text, images, logos, branding, graphics, and other materials, belongs to Tenby International Music Festival or its content providers.

You may not reproduce, modify, distribute, or use Website content without prior written permission.

11. Links to Other Websites

The Website may contain links to third-party websites, including partner organisations, venues, performers, or payment providers.

We are not responsible for the content, availability, security, or privacy practices of external websites.

We recommend reviewing the terms and privacy policies of any third-party websites you visit.

12. Limitation of Liability

To the fullest extent permitted by law, Tenby International Music Festival is not responsible for losses arising from circumstances outside of our reasonable control.

This may include circumstances such as:

  • Extreme weather.
  • Government restrictions.
  • Venue issues.
  • Public safety requirements.
  • Other circumstances beyond our reasonable control.

Nothing in these Terms limits any rights you have under applicable consumer protection laws.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how Tenby International Music Festival collects, uses, stores, and protects your personal information.

14. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time.

Any changes will be published on the Website. By continuing to use the Website or purchase tickets after changes are made, you agree to the updated terms.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: tenbymusicfestival@gmail.com

Official website: https://tenbymusicfestival.com