Tenby International Music Festival Privacy Policy

Last updated: July 2026

Introduction

This privacy policy explains how Tenby International Music Festival collects, uses, stores, and protects your personal data when you use our official website, purchase tickets, contact us, or sign up to receive updates.

Tenby International Music Festival is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

In this policy, "Tenby International Music Festival", "we", "us", or "our" refers to the organisers of Tenby International Music Festival. The official website referred to in this policy is https://tenbymusicfestival.com.

What Data Do We Collect?

Tenby International Music Festival may collect the following information:

  • Personal identification information, including your name and email address.
  • Contact information provided when making enquiries.
  • Ticket booking information, including booking details and attendee information where provided.
  • Payment-related information required to process ticket purchases.
  • Marketing preferences, including whether you choose to receive communications from Tenby International Music Festival.

We do not store your full payment card details.

How Do We Collect Your Data?

We collect information when you:

  • Purchase tickets through our Website.
  • Sign up to our mailing list.
  • Contact us with an enquiry.
  • Complete forms on our Website.
  • Use or view our Website through cookies or similar technologies.

Some information may also be collected automatically when you visit our Website, such as technical information relating to your browser, device, and how you interact with the Website.

How Will We Use Your Data?

Tenby International Music Festival collects and uses your information to:

  • Process and manage ticket bookings.
  • Send booking confirmations and important festival-related information.
  • Respond to enquiries.
  • Manage festival communications and updates.
  • Send newsletters and information about future events where you have chosen to receive marketing communications.
  • Improve our Website and festival experience.

We will only send marketing communications where you have provided consent or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Ticket Purchases and Payments

Ticket payments are processed securely through our payment provider, Stripe.

When purchasing tickets, certain information required to complete your transaction may be securely processed by Stripe. Stripe processes payment information in accordance with its own privacy policy.

Tenby International Music Festival does not store complete payment card details.

Our Service Providers

We use trusted third-party providers to help us operate our Website and provide our services.

  • Stripe – Used to securely process ticket payments.
  • MailerLite – Used to manage our mailing list and send email communications to subscribers who have chosen to receive updates from Tenby International Music Festival.
  • NameHero – Used as our Website hosting provider.

These providers process information only as necessary to provide their services and are responsible for handling data securely in accordance with applicable data protection laws.

How Do We Store Your Data?

Tenby International Music Festival takes appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Security measures include:

  • Secure Website connections using SSL/TLS encryption.
  • Restricting access to personal information only to those who need it.
  • Using trusted third-party providers with appropriate security measures.
  • Regularly reviewing our data handling practices.

We will not sell or share your personal information with third parties for marketing purposes.

How Long Do We Keep Your Data?

We retain personal information only for as long as necessary for the purposes it was collected.

  • Ticket purchase information may be retained for accounting, legal, and administrative purposes.
  • Mailing list information will be retained until you unsubscribe.
  • Enquiry information will be retained only for as long as necessary.

When information is no longer required, it will be securely deleted.

Marketing Communications

If you choose to join the Tenby International Music Festival mailing list, we may send you:

  • Festival announcements.
  • Ticket updates.
  • Event information.
  • Future festival news and related communications.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Your Data Protection Rights

Under UK data protection law, you have rights including:

  • The right to access your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information in certain circumstances.
  • The right to restrict processing of your information.
  • The right to object to certain uses of your information.
  • The right to request your information in a commonly used electronic format where applicable.

To exercise any of these rights, please contact us using the details below.

Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and provide information about how visitors use websites.

Tenby International Music Festival may use cookies to:

  • Ensure the Website functions correctly.
  • Remember user preferences.
  • Understand Website usage and improve performance.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality.

Privacy Policies of Other Websites

The Tenby International Music Festival Website may contain links to external websites.

This privacy policy applies only to https://tenbymusicfestival.com. We recommend reviewing the privacy policies of any external websites you visit.

Changes to Our Privacy Policy

Tenby International Music Festival may update this privacy policy from time to time.

Any changes will be published on this page.

How to Contact Us

If you have any questions about this privacy policy, the personal information we hold, or how we use your data, please contact us:

Email: tenbymusicfestival@gmail.com

Official website: https://tenbymusicfestival.com

How to Contact the Appropriate Authority

If you are unhappy with how we have handled your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.